Journey Privacy Policy 

 

Last modified: 01 Feb 2025

  

Respecting Your Privacy

Wander Services Pte. Ltd., doing business as Journey (www.journeywithus.co) (“Journey,” “we,” “us,” or “our”), respects your privacy and is dedicated to protecting the Personal Data we collect. We take our responsibilities under Singapore's Personal Data Protection Act 2012 (the “PDPA”) seriously.

  

This Privacy Policy ("Policy") outlines how we collect, use, disclose, retain and protect your personal information, also known as Personal Data. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

  

Please read this Policy carefully. By using or continuing to use a Service, including without limitation visiting Journey's website or otherwise providing your Personal Data to Journey, you understand, accept and consent to the terms of this Policy.

  

 

Collection of Personal Data

 

“Personal Data” is defined under the PDPA to mean data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. All undefined capitalised terms in this Notice shall have the meanings ascribed to them under the PDPA.

 

Personal Data includes data accessed, collected, maintained, transmitted, and/or used by Journey in our normal business operations and is subject to this Policy, our Terms of Service, and applicable law. Unless notified otherwise, you grant us permission to collect your personal data in accordance with the PDPA. By providing Personal Data of any other individual to us, you hereby warrant and represent that you are authorised to disclose the other individual's Personal Data to us in accordance with this Policy. When providing Personal Data, you warrant and represent to the Group that personal data disclosed by you, whether about yourself or another individual, is accurate and complete.

 

Personal Data that we may collect from you includes (depending on the nature of your interaction with us) but is not restricted to -

  • Identification Information: Your contact and identification details such as your name, date of birth and any other biometric data.
  • Contact Information: Your contact details such as email address, phone number, and mailing address.
  • Account & Billing Information: Your account & payment details such as your account number, billing address, credit card number and bank account details.
  • Equipment and Technical Information: Information relating to your device(s) used for accessing our services/network or for accessing our website, including but not limited to geographical location, network data, computer network, or device identifiers.
  • Other Voluntary Information: Information you provide in any way, such as when making a purchase, subscribing for our Services, when making an enquiry about our Services, or any other information relating to any individual which you have provided us in any form of interaction. 

 

Why do we collect Personal Data?

 

We may collect, use, and disclose your Personal Data for the following purposes:

 

Essential Services & Operations

  • To verify your identity and process your requests or applications for our products/services.
  • To provide and manage the products/services you request, including billing, payment processing, and addressing any issues or complaints.
  • To communicate with you, offer customer support, and manage your account.
  • To improve our business and operations, ensuring we serve you better.
  • To detect and prevent fraudulent or illegal activities.

 Enhancing Your Experience

  • To provide you with personalised offers, promotions, and information about our products, services, and events.
  • To conduct market research and surveys, understanding your preferences and improving our offerings.
  • To analyse your usage of our products/services, allowing us to enhance and tailor them to your needs.

Legal & Compliance

  • To comply with applicable laws, regulations, and legal processes.
  • To respond to regulatory complaints, conduct audits, and perform due diligence.
  • To enforce our terms and conditions and protect our rights and interests.

 Other Purposes

  • To carry out any other purpose directly related to the above, or for which we notify you and obtain your consent. 

We will only collect, use, and disclose your Personal Data for the purposes outlined above, and as permitted by the PDPA, applicable laws and local regulations. We are committed to protecting your privacy and handling your data responsibly. 

 

 

How do we collect Personal Data?

 

We collect your Personal Data in various ways, including:

 

Directly from you:

  • When you fill out application forms, register for services, or subscribe to our offerings.
  • When you communicate with us via phone, email, or social media. Please note that phone calls may be recorded for quality and training purposes.
  • When you sign up for alerts, newsletters, participate in contests or surveys, or express interest in specific products or services.

From other sources:

  • From other telecommunication licensees to enable service provision and interconnection.
  • From third-party service providers if you obtain their services through us.
  • From public sources or our own systems.
  • Through the use of cookies* and similar tracking technologies on our website to enhance your browsing experience and understand your preferences.

 Automatically:

  • Our equipment may collect usage data, including location-based information, to improve our services.
  • When you browse or use our website or mobile app.

We may also collect Personal Data relating to a third party if you provide it to us, but only with their consent or if you have the authority to do so. We are committed to collecting your Personal Data transparently and only for legitimate purposes. We will always inform you about the purposes of collection and seek your consent when required.

 

*Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience and understand how you interact with our site. You can manage your cookie preferences through your browser settings.

 

 

Do we disclose your Personal Data?

 

We prioritise the confidentiality of your personal data. We may share your Personal Data with various third parties to ensure smooth business operations and provide you with the best possible service. We take measures to ensure that these third parties handle your Personal Data in a manner consistent with our Privacy Policy and applicable PDPA laws.

 

These entities may include: 

  • Our related corporations and affiliates: To facilitate internal processes and offer a seamless experience across our group.
  • Third-party service providers, agents, and partners: To perform services on our behalf, such as payment processing, customer support, marketing, and IT services.
  • Industry regulators and government organisations: To comply with legal and regulatory requirements.
  • Telecommunications carriers and service providers: To provide and manage telecommunication services, as outlined in the Telecommunications Code of Practice.
  • Professional advisors: To obtain legal, financial, or other professional advice. 

We may also disclose your Personal Data:

  • When required by law: To law enforcement agencies, government regulators, and our professional advisors, as necessary to comply with applicable laws and regulations.
  • In connection with business transactions: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred to the acquiring entity.
  • When you post information publicly: If you post information on our websites or social media platforms, please note that this information may be visible to other users.

We do not sell your Personal Data to third parties for marketing purposes. However, our products and services may include links to third-party websites or services. We encourage you to review their privacy policies, as we are not responsible for their data practices. We strive to protect your Personal Data and limit its disclosure to authorised parties however, we cannot guarantee the security of your data transmitted over the internet or stored on third-party systems. Please be aware that any unauthorised use of your Personal Data by third parties is beyond our control.

 

If your Personal Data is transferred outside of Singapore, we will ensure it receives a comparable level of protection as required by PDPA and comply with the terms herein this Notice.

 

 

How do we protect your Personal Data?

 

When we disclose your Personal Data to third parties with your consent, we will make our best efforts to ensure they protect your information adequately.


Access to Personal Data: You control access to your Personal Data via our web-based interface for account management. You can update your information or cancel your account at any time and request that your Personal Data be deleted from our databases, with certain exceptions (network access logs, cases of fraudulent or illegal activity, violations of Terms of Service). Upon request, we will grant you reasonable access to your Personal Data and take reasonable steps to correct, amend, or delete inaccurate, incomplete, or unlawfully processed information. Unless required by law, we will not permit you to access the Personal Data of any other Data Subject.


Sensitive Information: We will not intentionally collect or maintain, and request that you do not provide, any sensitive information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, etc. If you host any sensitive information subject to specific laws or regulations, compliance remains solely your responsibility. We are not responsible for any sensitive information you store on our systems.  


Children's Online Privacy Protection: Our services are not intended for children under thirteen (13), and we will not intentionally collect or maintain information about anyone under thirteen (13).

 

Governing Law: This Policy is governed under the laws of Singapore. 


Dispute Resolution: Please direct any complaints about this Policy by submitting a request via our Support Center. We will attempt to resolve complaints in a reasonably timely manner and in accordance with this Policy. 

 

Changes: We may amend this Policy at any time, and you should check back frequently for changes. Amendments are at our sole discretion and become effective within fourteen (14) days of being posted or by your continued use of the Services, whichever is later.

 

 

How long do we retain your Personal Data?

 

In accordance with PDPA, we retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, for legitimate business or legal reasons, or as required or permitted by law. This means we will stop retaining your data when it's no longer needed for these purposes.

 

 

How can you opt out of this?

 

You can withdraw your consent for the collection, use, and/or disclosure of your Personal Data, including consent to receive marketing communications, by contacting us at support@journeywithus.co. Your request will be processed within 30 days. While withdrawing consent may affect our ability to provide you with subscribed products or services,, it does not affect our right to process your data where permitted or required by law. 


Withdrawing consent for marketing communications can also be done via the unsubscribe options in marketing emails. Even after withdrawing consent for marketing, you may still receive non-marketing communications related to the products and services that you hold with us. 


You can also request access to and corrections of your Personal Data, or request to delete your Personal Data from our database, by contacting us at support@journeywithus.co.

 

 

Updates to this Privacy Policy

 

We reserve the right to review, amend, supplement or update this Privacy Policy (and related notices and terms) periodically without prior notice.  Any changes will be posted on this webpage, and your continued use of our website, products, or services after such posting constitutes your acceptance of the revised Policy. We encourage you to check this page regularly for updates.